Payment and shipping

Free Shipping for most orders:

  • Your package will arrive in 1 to 3 factories.daysn (DE) or 2 to 5 worksdaysn (AU, CH) if the product is in stock. For pre-orders, the delivery date may vary and will be indicated on the respective product page.

  • Shipment from Monday to Friday, same-day delivery for orders placed before 12 noon.

  • Climate-neutral DHL GoGreen shipping with shipment tracking via email, and optionally also via SMS.

  • Packed and shipped from our own warehouse in Potsdam, Germany


All products are in stock in Germany, ready for shipment and will be dispatched directly processed by our shipping department.


Priority shipping:

  • Orders with a purchase value of €70 or more receive increased internal priority and are handed over to DHL on the same day if received by 2 pm, except on Saturdays or Sundays.

  • This prioritization also applies during our sales promotions, ensuring fast processing. Your order is guaranteed.

  • Prioritization only speeds up our internal processes; the shipping method corresponds to DHL standard shipping and does not include any increased priority with DHL.

Simple Returns:

  • Let us know via email or live chat that you would like to return your product and we will send you a replacement. our Return form

  • Send us your product along with a printed and completed return form. within 60 days return to us upon receipt


  • We We will process your return as quickly as possible, guarantee that it will be assigned to you using the return form, and refund you. 100% your purchase amount

Packaging:

Your essentials will be lovingly packaged in an environmentally friendly Essentialbag© gift box. Your package after becomes Shipped directly to your address from Potsdam using FSC-certified, environmentally friendly cardboard packaging.

Delivery area:

Germany (1-3 plants)days)
Austria (2-5 worksdays)
Switzerland (2-5 worksdays)

The current delivery time may vary depending on demand for a particular product. We always update the delivery times on the respective product page.

If your desired product is currently unavailable If it's available in the shop, feel free to send us an email at info@essentialbag.de For further information and pre-orders.

Payment options:

We offer the following payment options for your order:
PayPal, Klarna creditCard (VISA, MasterCard, American Express), instant bank transfer

With PayPal and Klarna you can test our products at your leisure and get 30 days Pay later.